Timely management of the mobile workforce provides a significant competitive edge for an efficient service organization.
The challenge in managing a mobile workforce is often in receiving adequately accurate and timely information from the field as well as being able to direct employees in real-time in the changing situations.
Abakus FieldWork applications offer functionality for daily management and reporting of maintenance, logistics and customer services fieldwork operations. The built-in order and work-flow management, implemented according to best practices, guides workers` activities ensuring that committed service level agreements are followed. The entire organization from sales to service and management can rely on accurate data guaranteed by the access to shared information and real-time updating.
Abakus FieldSales collects order and replenishment information, enables customer specific price quotes in the field, transfers the information to host systems and provides the customer with a real-time estimate of product availability and delivery times via customer portal.
Abakus FieldLogistics makes logistics and transportation management easy, tracking deliveries can be extended to track shipments all the way to the end user, with real-time data transfers providing visibility to the status of the delivery.
Abakus FieldService offers service management at both assignment management and actual service process levels. The state-of-the-art Abakus platform enables easy tracking and reporting as well as online collaboration with customers.
By improving data flows we significantly improve the quality of your customer service, provide substantial time saving for your personnel and provide a significant economic impact by saving costs and improving your cash flow.
Besides an important tool a vehicle is also a significant cost for a service organization. The ability to track both vehicles and customer locations in real-time enables an efficient assignment of the tasks to the optimum employees. This results in a better control of the travel costs through reduced driving times and mileage.