Preventive maintenance, repair on-demand, periodic overhauls, inspections and other service tasks need to be performed efficiently and according to equipment and customer specific instructions and timetables. Abakus FieldService uses a CRM database to provide all customer data including contact person and address information. GPS tracking with mapping services provide both directions to service targets and collect travel mileage and hours for invoicing.

End-customers can create work orders either online or with an SMS. The assignments are automatically transferred to the right mobile employees. This automated order process significantly reduces back-office work. As the appropriate employee is automatically assigned with all the orders in the most efficient order, unnecessary driving is reduced, efficiency and customer service are improved and more assignments can be handled within the same time.

Employees report activities in real time, without visits to the office. Assignments are closed, spare parts, work time and mileage are all input with the mobile device. The system can automatically send assignment status updates to all desired parties (i.e. end-customer, building administrator) until the assignment is closed.

The operators are guided through service processes using predetermined best practice processes with automatic real-time reporting and collecting of data for invoicing and salary management. Proof of delivery can be provided by creating documents or attaching images or videos of the service targets. All service target related information is maintained and updated in Abakus mobile platform database.