Parcel Sorting with Voice


A typical automated parcel sorting process produces accurate sorting and tracking of the items all the way to the sorting tray. After this it is the operators` responsibility to place the items into the correct container for the desired route. If the item and container verification is done manually at this point, all trace information is lost and no operator information is recorded. At the same time a significant loss of productivity and a possibility for sorting errors is created if a barcode reader or portable terminal is used.

Voice-Directed Parcel Sorting

Abakus Parcel Sorting directs the chute workers on their sorting task and simplifies chute workers routines. As the operator identifies the parcel by the chosen identifier, i.e. the unique trace number, he receives to his headset directions to place the item on the correct container. The container is then verified by the operator and full traceability of the parcel is created. The hands-free system operation enabled with Voice guarantees improved productivity and 100% accuracy of the process. Operator performance is recorded automatically, enabling e.g. incentive payment systems.

The solution also gives shift managers access to real-time visibility into the sorting process, chute or sorting tray status, as well as employee status and statistics. This enables various possibilities in the over all process management and employee utilization.

Postal sorting process figure


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