The retail trends nowadays are focused more and more on mobile technology and avaliability of online and mobile transactions. How can your company respond to your customers' needs?
Nowadays retailers have access to digital analytics, in-store behavior and transactions. Shopper experience should be enhanced and personalized with the use of the information gathered. Best-in-class customer service will lead to increase of the number of repeat and loyal shoppers.
Intersport Finland Ltd wants to offer its online customers the same service experience as the high street shop customers get...