trends nowadays are focused more and more on mobile technology and
avaliability of online and mobile transactions. How can your company
respond to your customers' needs?
Technology is changing the way retailers are developing their business.
retailers have access to digital analytics, in-store behavior and
transactions. Shopper experience should be enhanced and personalized
with the use of the information gathered. Best-in-class customer service
will lead to increase of the number of repeat and loyal shoppers.
The rise of digitalization and ecommerce is redefining the supply chain’s distribution of goods and consumer behaviors. Consumers are more demanding and more conscious of products and prices today. They consult online reviews for product information instead of relying on in-store assistance. At the same time, in the highly competitive business, ecommerce prices are sinking, product margins are declining, market shares are becoming smaller and logistics costs are getting higher. There is now an increased pressure for supply chain for efficiency, optimization and improved customer experience.
Here is the question: How can retailers respond to these changing demands?
To keep with the trend retailers need to become more efficient and cut down costs in order to stay viable in the face of competition with less overhead. They need to rethink how to use their stores as well: in the future stores will have to become distribution centers and buildings to become more intelligent. The future will also hold substantial labour reductions for retailers. Those retailers who can offer the best customer experience will win.
Voice in Store solution is an ergonomic voice technology designed to
solve logistic challenges in on the shop floor. It provides smart
innovative technology solutions designed to help optimize workflow
The Voice in Store solution can lead to an increased productivity by 20 %, reduction in out-of-stocks by 25 % and a potential increase in store sales by 1 %. Real-time brings visibility into workflow processes and activities allowing better management decisions.
On-time shelves fulfillment ensures product availability, prevents lost
sales and keeps customers satisfied. There will also be increases in
accuracy as well as reduced training time. It is also possible to add
labor management on top of the solution, which enables measuring and
optimizing all work including time spent with customer interactions.