Optiscan Repair Center offers
hardware repairs for leading manufacturers’ equipment, such as barcode
printers, readers and data collection hardware. Service is carried out by our
certified and experienced professionals. We help
you to protect the investment by eliminating unexpected configuration costs,
potential disruptions and risks.
OptiCare™ services are a one-stop, cost effective solution to designing, implementing and supporting your systems.
Our services cover all procedures related to daily support of your device environment. OptiCare™ contract provides continuity without interruptions. It offers guaranteed response times as well as predictable service and maintenance costs in all situations.
All error situations have their own clear and documented procedures. Our tools enable optimizing support operations and managing your support requests. This enables your organization to concentrate on your business.
OptiCare™ Contract is available in two different levels: Advanced and Premium. A contract with guaranteed response times may, for instance, include technical support, repair service, spare parts or even service on-site.
| OptiCare Contract Advanced|
| OptiCare Contract Premium|
- Optiscan maintenance center is a certified local maintenance center. We maintain printers, scanners and mobile computers using original spare parts.
- By request maintenance can be carried out in customer's premises.
- We have over 30 years of experience in professional maintenance and technical support.
- Check of the condition of the current installed base.
- A plan of how to renew installed base is made.
- Choosing maintenance agreement that serves your business best.
- Based on the plan a contract suggestion and offer of renewing installed base for Zebra device within next years is made. When making an offer the entire volume is considered.
- If there is a failure in your printer you can send us a service request and our maintenance center looks into the problem within given response time.
- We will give you a cost estimate for the maintenance or repair after which you can decide on the repair or change the device for Zebra printer.
- An exeption is outdated devices for which is not possible to get spare parts. In this case we usually recommend you change for a new Zebra device.