Optiscan
 

Ready to enhance
your operations?


 

OptiCare services and service leasing

Optiscan Repair Center offers hardware repairs for leading manufacturers’ equipment, such as barcode printers, readers and data collection hardware. Service is carried out by our certified and experienced professionals. We help you to protect the investment by eliminating unexpected configuration costs, potential disruptions and risks.

OptiCare™ services are a one-stop, cost effective solution to designing, implementing and supporting your systems. 

Our services cover all procedures related to daily support of your device environment. OptiCare™ contract provides continuity without interruptions. It offers guaranteed response times as well as predictable service and maintenance costs in all situations.

All error situations have their own clear and documented procedures. Our tools enable optimizing support operations and managing your support requests. This enables your organization to concentrate on your business.

OptiCare™ Contract is available in two different levels: Advanced and Premium. A contract with guaranteed response times may, for instance, include technical support, repair service, spare parts or even service on-site.

  OptiCare Contract Advanced
maintenance service

  • Repair of faulty device within
    five (5) working days
    after the device has arrived
    in our maintenance center
  • Original spare parts
    needed for repair
  OptiCare Contract Premium
maintenance service

  • Repair and return of the
    device
    or sending a
    replacement device
    within the next working day
    after the device has
    arrived in
    Optiscan maintenance center
  • Technical support
    related to use of the
    device by phone and e-mail
  • Original spare parts
    needed for repair
 
  • Technical support related to
    use of the device
  • Return of the device ready
    to be used including return of
    customer specific settings
    and applications
    after the maintenance
 
  •  Return of customer
    specific settings and
    applications
    after the maintenance
  • Replacement or spare device


Optiscan maintenance center at your service:

  • Optiscan maintenance center is a certified local maintenance center. We maintain printers, scanners and mobile computers using original spare parts.
  • By request maintenance can be carried out in customer's premises.
  • We have over 30 years of experience in professional maintenance and technical support.
Planning maintenance service

  • Check of the condition of the current installed base.
  • A plan of how to renew installed base is made.
  • Choosing maintenance agreement that serves your business best.
  • Based on the plan a contract suggestion and offer of renewing installed base for Zebra device within next years is made. When making an offer the entire volume is considered.
At your service is possible failure situations:

  • If there is a failure in your printer you can send us a service request and our maintenance center looks into the problem within given response time.
  • We will give you a cost estimate for the maintenance or repair after which you can decide on the repair or change the device for Zebra printer.
  • An exeption is outdated devices for which is not possible to get spare parts. In this case we usually recommend you change for a new Zebra device.