The retail trends nowadays are focused more and more on mobile technology and avaliability of online and mobile transactions. How can your company respond to your customers' needs?
Nowadays
retailers have access to digital analytics, in-store behavior and
transactions. Shopper experience should be enhanced and personalized
with the use of the information gathered. Best-in-class customer service
will lead to increase of the number of repeat and loyal shoppers.
The rise of digitalization and ecommerce is redefining the supply chain’s distribution of goods and consumer behaviors. Consumers are more demanding and more conscious of products and prices today. They consult online reviews for product information instead of relying on in-store assistance. At the same time, in the highly competitive business, ecommerce prices are sinking, product margins are declining, market shares are becoming smaller and logistics costs are getting higher. There is now an increased pressure for supply chain for efficiency, optimization and improved customer experience.
Here is the question: How can retailers respond to these changing demands?
The Voice in Store solution can lead to an increased productivity by 20 %, reduction in out-of-stocks by 25 % and a potential increase in store sales by 1 %. Real-time brings visibility into workflow processes and activities allowing better management decisions.
