OptiCare Services – Repair, Support and Contracts
OptiCare: service contracts, certified repairs, 24/7 helpdesk, service leasing, SOTI device management and expert project services for warehouse devices.
OptiCare™ services · Certified service · Nordics and Baltics
Service contracts · Repairs · Helpdesk · LeasingOptiCare services – maintenance, repair and support for warehouse devices and systems
OptiCare™ is Optiscan’s service family for the whole lifecycle of your warehouse devices and systems: from planning and deployment to service contracts, certified repairs, helpdesk and remote device management. One partner keeps your mobile computers, scanners, printers and applications running – with minimal downtime and predictable costs.
OptiCare services at a glance
Choose the services you need – or combine them into one agreement. Every service is delivered by Optiscan’s own specialists and certified technicians.
OptiCare Contract
Covers the daily operation of your hardware with guaranteed response times and predictable costs.
- Technical support and repairs
- Spare units and spare parts
- On-site service if needed
OptiCare Service leasing
Devices and service for a fixed monthly fee – no large upfront investment.
- Hardware and service in one fee
- Predictable monthly costs
- Easy to scale the fleet
OptiCare Helpdesk
Professional back-up for your system managers, within agreed response times – around the clock if needed.
- Application and network support
- 24/7 on-call support
- Extended application warranty
OptiCare Expert
Expert services for the full project lifecycle, from feasibility study to go-live support.
- Feasibility study and system design
- Project management and training
- Commissioning and go-live
Repair center
Certified technicians repair Zebra, Honeywell and Datalogic devices with original spare parts.
- Authorized Zebra service center
- Original spare parts
- Fast turnaround
SOTI device management
Manage, update and secure your whole device fleet centrally – and help users remotely.
- Centralized updates and app lock-down
- Real-time remote access
- Device tracking and security
Service for the whole lifecycle
All successful projects start with careful planning. OptiCare follows your devices and systems from the first study to daily operation and further development.
Plan
Feasibility study, system design and implementation planning with your project team.
Deploy
Programming, installation, device staging and user training for a smooth start-up.
Operate
Service contract, helpdesk, repairs and spare units keep everything running every shift.
Develop
System updates, change management and remote device management as your needs grow.
What OptiCare services include
OptiCare is divided into software services and hardware services. The tables show what each service can cover – we tailor the scope to your environment.
Software services
| Service | What it covers |
|---|---|
| OptiCare Expert | Feasibility study, system design, change management, software development, user training, commissioning and project management |
| OptiCare Helpdesk | Application support, network support, 24/7 on-call support and extended application warranty |
| OptiCare Hosting | Hosted server platform with high availability, high security, automated backups and easy scaling |
Hardware services
| Service | What it covers |
|---|---|
| OptiCare Contract | Hardware support and service, spare parts, spare unit replacement, customer settings and on-site service |
| OptiCare Service leasing | Devices and service for a monthly fee |
| Enterprise Mobility Management (EMM) | Device management, centralized updates, remote support, real-time remote access, device security, application lock-down, device tracking and monitoring |
OptiCare Contract – Basic, Advanced or Premium
OptiCare Contract gives continuity without interruptions. Every error situation has a clear, documented procedure, and our tools help manage your support requests – so your organization can focus on its business.
Guaranteed response times
Agreed response times for every issue, documented in your contract.
Predictable costs
Fixed service and maintenance costs for a 3- or 5-year term – no surprises.
Three service levels
Basic, Advanced or Premium – choose the level that matches how critical your devices are.
Spare units
Spare unit replacement keeps users working while devices are being repaired.
Customer settings
Devices come back from repair with your own settings, ready to use.
On-site service
When needed, our technicians come to your site.
Certified repairs with original spare parts
At Optiscan’s repair center, certified technicians repair devices using original spare parts. Optiscan is an authorized Zebra service center, and we serve customers from our repair centers in Helsinki and Spånga, Stockholm.
- Zebra
- Honeywell (part of Brady)
- Datalogic
Need help with a device or system?
OptiCare customers can report issues and follow their service requests in the OptiCare portal.
Why choose Optiscan for service?
One partner
Solutions, hardware, supplies and service from one supplier – clear responsibility and faster fixes.
Over 40 years of experience
Decades of experience in warehousing, logistics, retail and healthcare.
Official partner
Long-term, high-level partner of Zebra, Honeywell, Datalogic and SOTI.
Certified technicians
Manufacturer-trained technicians and original spare parts.
Local service
We serve you in English, Finnish and Swedish across the Nordics and Baltics.
Less downtime
Response times, spare units and remote support keep your operations running.
Frequently asked questions about OptiCare services
What is OptiCare?
OptiCare™ is Optiscan’s family of services for warehouse devices and systems. It covers service contracts, service leasing, helpdesk, expert project services, hosting, device management and certified repairs – one cost-effective way to design, implement and support your systems.
What does an OptiCare Contract include?
An OptiCare Contract covers the daily operation of your hardware with guaranteed response times and predictable costs. Depending on the level (Basic, Advanced or Premium), it can include technical support, repairs, spare parts, spare unit replacement, customer settings and on-site service.
Is OptiCare Helpdesk available 24/7?
Yes. OptiCare Helpdesk can be agreed as 24/7 on-call support. All issues are handled within the agreed response time in direct co-operation with your staff.
Which device brands do you repair?
Our certified technicians repair Zebra, Honeywell and Datalogic devices with original spare parts. Optiscan is an authorized Zebra service center.
Can we get devices and service for a monthly fee?
Yes. With OptiCare Service leasing you get hardware and service for a fixed monthly fee, without a large upfront investment.
How do we report a service request?
OptiCare customers can report issues and follow service requests in the OptiCare portal. You can also contact our customer service.
Let’s keep your devices running
Tell us about your devices and systems, and we’ll suggest the right OptiCare services for your needs.