Retail
Industries · Retail · Store logistics
Abakus Voice in StoreRetail logistics solutions – voice and mobile for stores and e-commerce
Abakus Voice in Store streamlines shop-floor logistics: shelves stocked on time, webstore orders picked accurately in the store, and real-time visibility into all work for better management decisions.
“Our background systems are excellent in their own categories, but the solution for our online shop logistics is Abakus, enabling us to provide our customers with a unique online shopping experience.”
Ilkka Saastamoinen, Head of E-Commerce, Intersport Finland Ltd Read the Intersport Finland reference story →
Technology is changing the way retailers develop their business
Retail is moving towards mobile technology and online and mobile transactions. Retailers can now use digital analytics, in-store behaviour data and transaction data – and that data should be used to improve and personalise the shopper experience. Strong customer service builds repeat and loyal shoppers.
Digitalisation and e-commerce are reshaping how goods are distributed and how consumers behave. Consumers compare prices and read online reviews instead of asking staff, and they are more price- and product-conscious. Pressure on e-commerce prices, margins and market share is rising while logistics costs climb, so supply chains must become more efficient and better for the customer experience.
How can retailers respond to these changing demands?
The retailers that deliver the best customer experience will win. That is where Abakus Voice in Store comes in.
Abakus Voice in Store
An ergonomic voice technology for shop-floor logistics and an IT solution for picking, combining and shipping webstore orders in retail stores – agile, scalable and efficient.
Shelves stocked on time
Better availability, fewer lost sales and satisfied customers.
Webstore orders in store
Higher picking productivity that takes the conditions of large stores into account.
No picking errors
Every step is confirmed, which eliminates picking errors and improves the webstore front end.
Short training time
Voice guides new employees step by step and improves accuracy.
Labour management
Measure and optimise all work, including time spent with customers.
Real-time data
Visibility into workflows supports better management decisions.
Learn more about the Abakus Voice in Store solution →
Multimodal: touch screen, voice or both
The operator can choose the touch screen, voice or a mix of both, and switch at any point. Task information is shown on the device and, optionally, given as voice instructions through a headset – with extra details on screen whenever needed. Hands-free, eyes-free working typically improves productivity by 15–35% compared with touch-only handheld systems.
Store processes Abakus Voice in Store supports
| Process | Challenge | With Abakus Voice in Store |
|---|---|---|
| Shelf replenishment | Out-of-stocks and lost sales when shelves are not filled on time | Voice directs replenishment tasks in the right order, so shelves are stocked on time |
| Webstore order picking in store | Pickers search for products in a large store | Optimised picking routes that take the conditions of large stores into account |
| Click & collect | The order must be ready when the customer arrives | Fast, accurate picking with real-time order status |
| Combining and shipping orders | Errors when combining orders from several departments | Every step is confirmed, which eliminates picking errors |
| Work measurement | No visibility into how working time is used | Labour management measures all work, including time spent with customers |
Solutions and devices for retail
Other industries: Transportation & logistics → · Warehousing → · Distribution & 3PL → · Healthcare logistics →
Frequently asked questions about retail logistics
What is Abakus Voice in Store?
Abakus Voice in Store is Optiscan’s voice and mobile solution for store logistics. It directs shelf replenishment and webstore order picking, combining and shipping in retail stores, with hands-free, eyes-free voice instructions and a touch screen.
What results can retailers expect?
The Voice in Store solution can increase productivity by 20%, reduce out-of-stocks by 25% and potentially increase store sales by 1%. Hands-free, eyes-free working typically improves productivity by 15–35% compared with touch-only handheld systems.
Can stores pick webstore orders with voice?
Yes. Abakus Voice in Store is built for picking, combining and shipping webstore orders in retail stores, taking the conditions of large stores into account – for click & collect as well as home delivery.
What does multimodal mean?
Multimodal means that the operator can use the touch screen, voice or both, and switch between them at any point. Task information is shown on the device and can also be given as voice instructions through a headset.
Does it work with our existing systems?
Yes. Abakus integrates with existing ERP and WMS systems for real-time workflow control and automated information flow.
How about taking the next step right now?
Tell us about your stores and webstore, and we will show how Abakus Voice in Store fits your processes. Call +358 9 476 6766 · info@optiscangroup.com