Reference story : Kärkkäinen Web
Success story · Retail · E-commerce logistics
Web shop growth ~100% per yearReference story: Kärkkäinen – web shop orders picked in the store with Abakus
How the Finnish department store chain Kärkkäinen handles fast-growing web shop orders – over 5,000 order lines a day in high season – by picking and dispatching them from its stores with Optiscan’s Abakus solution.
Kärkkäinen Web Oy has implemented the Abakus solution supplied by Optiscan for improvement of web shop order picking and dispatching from the Kärkkäinen stores.
Rapid increase of orders at the Kärkkäinen web shop and a need for developing operations at existing premises were the main reasons for implementing the Abakus solution. Kärkkäinen web shop grows yearly by around 100%, and in high season there can be over 5,000 order lines per day. Increasing competition puts pressure on systems that need to be up-to-date.
Why Abakus?
It was essential to ensure smooth logistics processes when combining the increasing web shop orders to store picking in a multi-store environment. Optiscan has delivered Kärkkäinen a tailored Abakus solution enabling the company to achieve the growth targets of the future.
The Abakus system has improved product picking, sorting and packing at Kärkkäinen. The easily adoptable system enables a flexible increase of resources by seasons, allowing unified procedures at all locations. Barcode scanning used in different process stages ensures error-free operation, which increases customer satisfaction.
Read more about the Abakus Voice in Store solution →
Kärkkäinen – the company
J. Kärkkäinen Oy is a department store chain, founded in 1988, with stores in Ylivieska, Oulu, Lahti and Ii. The company’s web shop Karkkainen.com has been running since 2007. The turnover of the group was 162 million euros in 2015, and the company employs 500 people. The largest department stores in Ylivieska and Lahti hold 150,000 different product items and in the web shop there are 100,000 items.
Solutions behind the story
Frequently asked questions
Why did Kärkkäinen choose Abakus?
A rapid increase in web shop orders and the need to develop operations in existing premises were the main reasons. Kärkkäinen needed smooth logistics processes when combining growing web shop orders with store picking in a multi-store environment.
How has Abakus improved operations at Kärkkäinen?
Abakus has improved product picking, sorting and packing. The system is easy to adopt, so resources can be increased flexibly by season, and procedures are unified at all locations.
How does Abakus ensure accuracy?
Barcode scanning is used in different process stages, which ensures error-free operation and increases customer satisfaction.
Can stores pick web shop orders?
Yes. With Abakus, web shop orders are picked and dispatched from the Kärkkäinen stores. Optiscan’s Abakus Voice in Store solution is built for picking, combining and shipping webstore orders in retail stores.
Ready to take the next step?
Want to pick web shop orders in your stores? Contact us: +358 9 476 6766 · info@optiscangroup.com