Optiscan
 
 

OptiCare Services ensure smooth operations

Optiscan offers maintenance services to ensure that your warehouse devices and systems are always running smoothly. Our maintenance services include:

  • Device maintenance: Optiscan provides maintenance and repair services for devices such as mobile computers, printers, and scanners.
  • Software support: Our team of experts is available to provide support and troubleshooting for issues that may arise with software.
  • Hardware support: Optiscan provides hardware support services to ensure that warehouse devices are always in good working order.
  • System updates: We provide regular updates to warehouse solutions to ensure that they are fully optimized.

Our maintenance services are designed to help you keep your warehouse running smoothly and efficiently, with minimal downtime.

OptiCare™ services are a one-stop, cost effective solution to designing, implementing and supporting your systems.

OptiCare™ Expert

OptiCare™ Expert professional services offer a complete range of services from designing systems to implementation and go-live support. Expert services give you control for the total project.

OptiCare™ Expert professional services cover the complete life-cycle of your project. All successful projects begin with a feasibility study and careful implementation planning.

Expert services guarantee a flexible implementation according to the project schedule and budget. Programming and installation are carried out according to plans made with your project team. User training enables your team to adapt quickly to the new system resulting in a smooth start-up and securing a rapid payback for your investment.



OptiCare™ Contract

OptiCare™ Contract covers all services for the daily operation of the hardware components of your system. OptiCare™ Contract provides continuity without interruptions. It offers guaranteed response times as well as predictable service and maintenance costs in all situations.

All error situations have their own clear and documented procedures. Our tools enable optimizing support operations and managing your support requests. This enables your organization to concentrate on your business.

OptiCare™ Contract is available in three different levels: Basic, Advanced and Premium. A contract with guaranteed response times may for example include technical support, repair service, spare units or even service on-site.


OptiCare™ HelpDesk


OptiCare™ HelpDesk supports solutions right when your business needs it, even 24/7. OptiCare™ HelpDesk delivers support for your applications. We provide your systems managers with a professional back-up to keep your systems going.

All issues will be addressed within the agreed response time in direct co-operation with your staff, enabling you to maximize your system up-time.


OptiCare Value Added Integrated Service (VAIS)

OptiCare Value Added Integrated Service (VAIS) provides an integrated total support plan for hardware configuration and delivery process. We help you to protect the investment by eliminating unexpected configuration costs, potential disruptions and risks.


Opticare Services and Service Leasing

OptiCare™ services are a one-stop, cost effective solution to designing, implementing and supporting your systems. Our services cover all procedures related to daily support of your device environment. OptiCare™ contract provides continuity without interruptions. It offers guaranteed response times as well as predictable service and maintenance costs in all situations. OptiCare™ Contract is available in two different levels: Advanced and Premium.

Optiscan Professional Services

Software services

Opticare Expert
Opticare HelpDesk
Opticare Hosting
Feasibility study
Applications support
Hosted server platform
System Design
Network support
High availability
Change Management
24 / 7 On-call support
High security
Software development
Extended application warranty
Automated backups
User training
 Easy scaling
Commissioning  
Project management
  

Hardware services



OptiCare Contract
OptiCare Enterprise Mobility Management (EMM)
Hardware support
Device management
Hardware service
Centralized device updates
Spare parts
Remote support
Spare unit replacement
Real-time remote access to devices
Customer settings
Device security
On-site service
Application lock-down
 Device tracking & monitoring
 

How can we help you today?