Optiscan offers maintenance services to ensure that your warehouse devices and systems are always running smoothly. Our maintenance services include:
- Device maintenance: Optiscan provides maintenance and repair services for devices such as mobile computers, printers, and scanners.
- Software support: Our team of experts is available to provide support and troubleshooting for issues that may arise with software.
- Hardware support: Optiscan provides hardware support services to ensure that warehouse devices are always in good working order.
- System updates: We provide regular updates to warehouse solutions to ensure that they are fully optimized.
Our maintenance services are designed to help you keep your warehouse running smoothly and efficiently, with minimal downtime.
OptiCare™ services are a one-stop, cost effective solution to designing, implementing and supporting your systems.
OptiCare™ Expert
OptiCare™ Expert professional services offer a complete range of services from designing systems to implementation and go-live support. Expert services give you control for the total project.
OptiCare™ Expert professional services cover the complete life-cycle of your project. All successful projects begin with a feasibility study and careful implementation planning.
Expert s
ervices guarantee a flexible implementation according to the
project schedule and budget. Programming and installation are carried
out according to plans made with your project team. User training
enables your team to adapt quickly to the new system resulting in a
smooth start-up and securing a rapid payback for your investment.
OptiCare™ Contract
OptiCare™ Contract covers all services for the daily operation of the hardware components of your system. OptiCare™ Contract provides continuity without interruptions. It offers guaranteed response times as well as predictable service and maintenance costs in all situations.
All error situations have their own clear and documented procedures. Our tools enable optimizing support operations and managing your support requests. This enables your organization to concentrate on your business.
OptiCare™ Contract is available in three different levels: Basic,
Advanced and Premium. A contract with guaranteed response times may for
example include technical support, repair service, spare units or even
service on-site.
OptiCare™ HelpDesk
OptiCare™ HelpDesk supports solutions right when your business needs it, even 24/7. OptiCare™ HelpDesk delivers support for your
applications. We provide your systems managers with a professional
back-up to keep your systems going.
All issues will be addressed within the agreed response time in direct co-operation with your staff, enabling you to maximize your system up-time.
OptiCare Value Added Integrated Service (VAIS)
OptiCare Value Added Integrated Service (VAIS) provides an integrated total support plan for hardware configuration and delivery process. We help you to protect the investment by eliminating unexpected configuration costs, potential disruptions and risks.
Opticare Services and Service Leasing
OptiCare™ services are a one-stop, cost effective solution to designing, implementing and supporting your systems. Our services cover all procedures related to daily support of your device environment. OptiCare™ contract provides continuity without interruptions. It offers guaranteed response times as well as predictable service and maintenance costs in all situations. OptiCare™ Contract is available in two different levels: Advanced and Premium.
Optiscan Professional Services
Software services
| Opticare Expert | Opticare HelpDesk | Opticare Hosting |
| Feasibility study | Applications support | Hosted server platform |
| System Design | Network support | High availability |
| Change Management | 24 / 7 On-call support | High security |
| Software development | Extended application warranty | Automated backups |
| User training | Easy scaling | |
| Commissioning | ||
| Project management |
Hardware services
| OptiCare Contract | OptiCare Enterprise Mobility Management (EMM) |
| Hardware support | Device management |
| Hardware service | Centralized device updates |
| Spare parts | Remote support |
| Spare unit replacement | Real-time remote access to devices |
| Customer settings | Device security |
| On-site service | Application lock-down |
| Device tracking & monitoring |